Tax Documentation Page

Description

The Tax Documentation page gives tax and operations teams one place to monitor documentation health across all account owners, instead of reviewing records one by one. It is designed to support continuous monitoring throughout the year so teams can identify missing, invalid, or stale documentation before year-end. The page is organized around three core jobs:

• Monitor account owner documentation at a glance.
• Resolve curable documentation issues.
• Re-solicit for updated submissions when new documentation is needed.

The Tax Documentation Page allows you to review documentation records associated with the following form types:

• W-9: A U.S. tax form completed by U.S. persons to certify their tax status and provide their taxpayer identification number (TIN).
• W-8BEN: A tax form completed by non-U.S. individuals to certify foreign status and, when applicable, claim treaty benefits.
• W-8BEN-E: A tax form completed by non-U.S. entities to certify foreign status and, when applicable, claim treaty benefits.
• W-8IMY: A tax form completed by foreign intermediaries, flow-through entities, or certain U.S. branches for U.S. withholding and reporting purposes.
• Self-Certification: A form used to collect account owner information for global reporting regimes such as CARF, DAC8, and CRS.
• DPS: A Digital Platform Seller interview used to collect seller information needed to support MRDP reporting requirements, including DAC7 and related local regimes.

Available Actions

From the Tax Documentation page, you can perform the actions outlined below.

• Search and filter documentation records (How to Use Filters in the Dashboard)

• Review each filtered account at a glance with the Tax Documentation table (Tax Documentation Page Export)

• Review tax documentation details, including previous submission, and take action where needed (Tax Documentation Details)

• When you select multiple rows, the page supports bulk actions to help you work more efficiently (Tax Documentation Bulk Actions)

• PDF Download for selected records.
• Request New Documentation for selected records.
• Resolve Issues, one issue type at a time.
• CSV Export of the current filtered view.

Please note the following:

• A Support User has read-only access to the Tax Documentation page, allowing them to view documentation records and related account data. They cannot resolve issues, request new documentation, or take other remediation actions from that page.
• The Request New Documentation action will update the needs_resubmission field to TRUE for the selected tax document(s). Please refer to the following guide for this API endpoint for more information: Retrieve Tax Documentation Status

How to Access

To access the Tax Documentation Page, select “Tax Documentation” from the left navigation menu: