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Contacting Taxbit Customer Support

In this guide, you’ll find information on how to contact Taxbit’s Customer Experience Team.

The Taxbit Customer Experience Team is here to help you get the most out of our platform. You can submit a ticket via one of our online support forms linked below if you need support. Our team will carefully review your request and work to resolve it as quickly as possible. We also offer a comprehensive knowledge base with self-service resources to guide you through common questions and tasks. For most inquiries, please allow at least one business day for a response, unless your request is classified as a level 1or 2 severity.

 

Hours of Operation 

Customer Experience is available: 

Monday - Friday from 7 AM to 6 PM MST

 

Contact Modalities 

Tax Online Submission Form

  • For general support requests about the Taxbit Dashboard.

Bulk Asset Mapping Request Submission Form

  • For bulk asset mapping requests within the Taxbit Dashboard. Use if there are more than 20 assets that need to be mapped. 

Tenant Creation Request Submission Form

  • For tenant creation requests within the Taxbit Dashboard.

Physical Mailing Request Submission Form

  • Physical mailing is now self-serve from the Forms page (TY2025+); please use this submission form only for TY2024 and earlier. For more information on submitting mailings via the Dashboard, please refer to this guide: Physical Mailing from the Dashboard

 

Ticket Request Severity Levels: 

Ticket Severity Description Initial Response Time Updates Target Resolution Time
S1 - Urgent Critical functionality degraded that impacts upcoming timelines 30 min 24/7 with status updates ASAP
S2 - High Critical functionality degraded that isn't timeline dependent  60 min 24/7 with status updates 2 hours
S3 - Normal Non-Critical functionality degraded or Critical functionality degraded that has a workaround 1 BD As progress is made 5 BD
S4 - Low Non-Critical functionality degraded. Workaround available 2 BD As progress is made 20 BD
S5 - Low General requests and inquiries 2 BD As progress is made 20 BD

 

Help Center/Self-Help 

Taxbit’s Help Center is available to every Taxbit customer 24/7. These articles are created and maintained using insights obtained from historical and current data. These articles are actively updated when new features become available or new information is needed, and can be accessed via the link below: