Skip to content
English
Submit a Request
  • There are no suggestions because the search field is empty.

Contact Customer Support

In this guide, you’ll find information on how to contact Taxbit’s Customer Experience Team.

The Taxbit Customer Experience Team is here to help you get the most out of our platform. You can submit a ticket via one of our online support forms linked below if you need support. Our team will carefully review your request and work to resolve it as quickly as possible. We also offer a comprehensive knowledge base with self-service resources to guide you through common questions and tasks. For most inquiries, please allow at least one business day for a response, unless your request is classified as a level 1or 2 severity.

 

Hours of Operation

Customer Experience is available:

Monday - Friday from 7 AM to 6 PM MST

 

Contact Modalities

Taxbit Accounting Suite In-App Taxbot Support Widget

Select the Taxbot widget from the bottom left corner of your environment and feel free to ask it any question! If there is a question that it is unable to answer for you at this time, you can submit your inquiry to our Customer Experience Team via the support forms listed below, which can be accessed via the Taxbit Chatbot widget as well.

Taxbit Support Online Submission Forms

Ticket Request Severity Levels and Associated CX Response Times

Ticket Severity Description Initial Response Time Updates Target Resolution Time
S1 - Urgent Critical functionality degraded that impacts upcoming timelines 30 min 24/7 with status updates ASAP
S2 - High Critical functionality degraded that isn't timeline dependent 60 min 24/7 with status updates 2 hours
S3 - Normal Non-Critical functionality degraded or Critical functionality degraded that has a workaround 1 BD As progress is made 5 BD
S4 - Low Non-Critical functionality degraded. Workaround available 2 BD As progress is made 20 BD
S5 - Low General requests and inquiries 2 BD As progress is made 20 BD

 

Help Center/Self-Serve

Taxbit’s Help Center is available to every Taxbit customer 24/7. These articles are created and maintained using insights obtained from historical and current data. These articles are actively updated when new features become available or new information is needed, and can be accessed via the link below: